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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amy Barber

November 18, 2025

5  out of  5
rating by Amy Barber
"I have been with State Farm since I got my first car at age 16 and they have been nothing less than fantastic, easy to work with, and all around extremely helpful over the last 25 years! I had an interaction today with Jayde and she took care of everything I needed in a more than timely manner. She is super friendly and knowledgeable about all of the insurance "things"!! I would highly recommend using them for all of your insurance needs. My particular office is Megan Imel's which is located on Taylorsville Road (40205). Please check them out if you are in the market:) 2025 Edition: My car was recently demolished in a hit and run so, needless to say, it was a stressful and annoying inconvenience. However, Jayde made it feel effortless and much less of a nuisance. She answered all of my calls (numerous) and emails promptly and professionally and never made me feel like a burden. Just knowing that I could call her to talk through my "issues" made this difficult time so much more bearable. Highly, highly recommend them for anything and everything you might need that is insurance related! 10 out of 10 would recommend. 15 stars out of 10:)"
We responded:
"Amy! Thank you!! Jayde does go the extra step for all of our customers. We know that insurance is complicated and it is one of our goals to make it as easy as we possibly can for our insureds. We appreciate you more than you could ever know! "
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Angela Thompson

November 6, 2025

5  out of  5
rating by Angela Thompson
"I highly recommend you need to check out this wonderful team. They are all so nice, genuine, courteous, and understanding . They will all help you to your highest standards. Absolutely love them all. Especially Megan, she is the nicest person you will ever meet❣️❣️❣️"
We responded:
"Angie thank you for the review! We are so glad that you find our team helpful and easy to work with. Our goal is to continue to earn your five stars! "
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Shane melcher

October 15, 2025

5  out of  5
rating by Shane melcher
"Amazing service and wouldn’t want to go with anyone else. They are always going above and beyond to help you out with whatever you may need."
We responded:
"Shane, Thank you so much for your review! We appreciate you so much as our customer and I am so glad to hear that your service has been 5 stars! Our goal is to keep earning that! "
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Kevin P

September 22, 2025

5  out of  5
rating by Kevin P
"I have dealt with many insurance companies but as far as customer service, the way they operate, answer all questions, professionalism, State Farm is #1, shout out to Ms. Jayde and Ms. Megan."
We responded:
"Kevin, What a nice review! I really appreciate you taking the time to give us some feedback. Jayde is a superstar when it comes to helping out customers with claims. We aim to make a not great situation at least a little easier! I appreciate you so much and our goal is to continue to work hard to keep earning your 5 Stars! "
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rose kersey

August 28, 2025

5  out of  5
rating by rose kersey
"Josh Hitchcock Knowledgeable and very professional gave me the best possible Auto and home owners insurance highly recommend"
We responded:
"Rose, thank you for your kind review! We are lucky to have Josh and all of his years of experience on our team. Please don't keep him a secret. Most people who work with Josh walk away having a great experience, so if you have friends or family members, send them on over his way! Our goal is to always earn your 5-stars! "
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Elizabeth Schrenger

August 27, 2025

5  out of  5
rating by Elizabeth Schrenger
"Josh from this office was great! He took the time to educate me on each line item AND ended up saving me over $100 a month on car insurance. He was very thorough and laid out all my options. I am happy to have switched to State Farm!"
We responded:
"Elizabeth, We are so glad to have you here! Josh is such an asset to our office. So detailed, so professional. I am excited to hear that we got you such a great rate on your auto insurance! We hope to keep earning your 5 stars! "
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Tony Bobbitt

August 8, 2025

5  out of  5
rating by Tony Bobbitt
"From homeowners to car, these ladies have done amazing work in helping me get the best coverage at a great price. They even randomly called after a storm in the area to check and make sure everything was okay. Couldn't ask for more!!"
We responded:
"Tony! What a nice review, thank you! We appreciate you so much as a customer and it makes me so happy to hear that my team is taking great care of you. Our goal is to keep earning your five stars! And yes, when the storms come through, we gotta check on our people! "
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Michael Dugan

August 6, 2025

5  out of  5
rating by Michael Dugan
"Megan and her team are ON IT! I typically speak with Jayde and Brianna and let me tell you what they have been an absolute joy to work with. When I need them they answer and continually keep me updated. This team deserves 6 stars if you ask me. I will never work with another agency and HIGHLY recommend them to everyone. Keep killing it!"
We responded:
"Mike, first - we appreciate you so much as a customer! Second, we are flattered by this review!! I know you’ve worked with these girls on several insurance policies and it makes me so happy that you feel like Jayde & Brianna give you a 6 star, and easy experience! Not shocking at all though. These two are the dynamic duo when it comes to servicing our customers! Our goal is to keep earning your 5 (or 6!) stars! Thank you! "
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Gabe Embry

July 6, 2025

5  out of  5
rating by Gabe Embry
"Megan put me through to Olivia who was so great. Very personable and easy to talk too. We got everything I needed figured out in quick succession. This team is well ran and very professional."
We responded:
"Gabe! I am so glad that you had a great experience! Olivia is an insurance expert and I knew she would take great care of you when you emailed us for a quote. We pride ourselves on giving great advice, providing options, but also timely and detailed follow up. I appreciate your review so much and we are dedicated to continuing to earn your five stars! "
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Rita Turner

June 1, 2025

5  out of  5
rating by Rita Turner
"Thank you Olivia for all your help in saving us a bundle on our premiums. I appreciate your kindness and patients. Working with Olivia at Megan Imel- State Farm has made my experience easier. Thanks Olivia!"
We responded:
"Rita, thank you so much for this review. Olivia is a customer favorite for sure! She is great at making sure that she gets into the details and gets the best rate possible. I appreciate you writing this feedback and we hope to continue to always earn your five stars."
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Kevin nobody

April 17, 2025

5  out of  5
rating by Kevin nobody
"Let me tell you, the Agents at Megan Imel State Farm are a good group. I made a bunch of changes to my policies and they walked me through ALL of my questions and got me all straightened out. They were very patient with me and everything worked out well. I've been with Imel State Farm for about 5 years now and I'm going to stay . I'm an older guy, kind of set in my ways and trust is real important and hard to find these days. I trust these folks and I recommend them ."
We responded:
"Kevin, I appreciate your review. We have enjoyed doing business with you and making sure that all of your cars are taken care of over the last couple of years. I’m glad to hear that the girls are all taking care of your needs and explaining everything so that you feel comfortable and trust us! Trust is a big deal for us too!!"
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Vanessa Wright

April 7, 2025

5  out of  5
rating by Vanessa Wright
"Amanda is a ROCK STAR! I showed her my pain and she showed me her policy! Thank you so much for going over and beyond in such a short turnaround time. You are the absolute best!"
We responded:
"Vanessa, what a lovely review!!!! Thank you!!!! And, you are so right, Amanda is a rockstar. I appreciate your five star review and it is our goal to continue to earn your five stars. We’re not just on it when you’re a new customer! It’s who we always are."
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Bill Marshall

March 6, 2025

5  out of  5
rating by Bill Marshall
"Five stars for sure. This group has always taken good care of us and our insurance needs. Jayde is professional and very quick to help. Communication is exemplary. We have all our different types of insurance here. Thank you all!!"
We responded:
"Bill, I am certainly going to share this review with Jayde! I appreciate your confidence and your compliments so much. It is our goal every single day to continue to give five star service to all of our Insurance. We hope we keep doing that for many years to come! We appreciate you!!"
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Genesis Blair

March 6, 2025

5  out of  5
rating by Genesis Blair
"I've been with Megan Imel since I first got my own car insurance and have never had any issues. Her staff always goes above and beyond. I speak with Olivia often and she has helped me get additional insurances that I needed and really helped me get the best coverage for my budget. Jade has also been super helpful to me, especially recently with a move and my car insurance rates coming through incorrectly. She could've just moved on and charged me the higher price but instead she investigated the issue and actually got my rates lowered! The team is very thorough and really works for you. I'm never being sold anything I don't need and they're never trying to upcharge me or anything. They also have the best prices around. If you're not working with them, I seriously recommend switching because they are truly the best. I highly recommend working with Megan and her staff, they are absolutely amazing and will always take care of you."
We responded:
"Genesis! I barely know how to reply to a review that is so flattering! We appreciate you so much and promise to always continue to work to meet your expectations. You are right, we do care about (and know!) each one of our insured customers. I can also say that Jayde and Olivia have so enjoyed working with you recently. It makes our job so easy and so fun when we have great people like !!!"
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Bonita Owens

March 4, 2025

5  out of  5
rating by Bonita Owens
"My experience with Megan and her team was excellent. Brianna was friendly and was quick to answer my questions and concerns. I have already recommended their services to my friend and would encourage anyone looking for insurance to give them a call."
We responded:
"Bonita, we appreciate you so much! You are right, Brianna always takes the time to make sure that every customer that she is working with feels like they are important and all of their questions have been answered. She did share with me that you sent a referral our way, and I want to say thank you!! That means so much to us that you would trust us enough to recommend us to others. We hope to continue to earn your five stars for years to come!!"
Profile photo of Daulton Fensler

Daulton Fensler

March 4, 2025

5  out of  5
rating by Daulton Fensler
"I was looking to switch insurance companies and Megan & her team went above & beyond to help me. Highly recommend to others."
We responded:
"Daulton, We are so lucky that someone referred you here! We appreciate you and we were glad to take the deep dive to make sure we created a plan for you that you need and is well priced. Thank you so much for working with Amanda and trusting us. We hope we keep earning your 5 stars!"
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Lucinda Green

February 28, 2025

5  out of  5
rating by Lucinda Green
"Megan, Jade & the rest of her team are amazing. Always willing to answer absolutely any question you may have and always willing to lend helping hand, which is what an insurance agent should be, however , most are not. They also have some of the best rates that I’ve ever seen for insurance both home and auto. Give them a try you will not be disappointed."
We responded:
"Lucinda! I so appreciate your review. Jayde is always on top of all the service needs. I appreciate her just as much as you do. We have been so thankful to have you as a customer and we hope to continue to earn your five stars again and again! "
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Ryan Cummins

January 28, 2025

5  out of  5
rating by Ryan Cummins
"Recently switched over to Megan Imel’s office and they made the process very smooth and easy! Especially, going through Brianna, she is fantastic to work with!"
We responded:
"Ryan! You are the best! We are so glad that Brianna was able to help you find a great rate as you go through some big changes in life. That’s the benefit of having an agent that really knows you. "
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Nisha Ramasubramanian

January 2, 2025

5  out of  5
rating by Nisha Ramasubramanian
"I got my State Farm renters insurance from Megan Imel's office. I worked with Brianna and had a great experience. She was very professional, efficient and transparent. She also answered my questions clearly and gave me prompt updates regarding my policy. Overall, it was a smooth experience and I would definitely recommend them for obtaining insurance policies."
We responded:
"Nisha! Thank you so much for this review! I cannot wait to get into the office and share this with Brianna. You are right, she is so efficient and professional and detailed in everything that she does. We appreciate you! "
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Kimberly Hays

December 31, 2024

5  out of  5
rating by Kimberly Hays
"Great with staying in touch and responds quickly with helpful and correct information."
We responded:
"Kimberly, thank you so much for the review. We pride ourselves on getting back to customers quickly and making sure that we are providing the best service. I’m glad you are finding this to be your experience. We appreciate you! "
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Matt Denney

December 31, 2024

5  out of  5
rating by Matt Denney
"The team there is awesome! They are very responsive and ensure all your insurance needs are taken care of! I would highly recommend. Thanks for getting my insurance switched over Brianna and team!"
We responded:
"Matt, thank you so much for the review! And yes, we pride ourselves on being quick and responsive for our insureds! I will make sure that Brianna sees this shout out!!! We appreciate you. "
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Austin Blair

December 31, 2024

5  out of  5
rating by Austin Blair
"I’m very pleased with going through State Farm And extremely lucky that I got Megan Imel As my agent, She always treats me with respect and does the best she came with any question or task I ask for help with Thank you, Megan and State Farm!!!!!!!!!!!!"
We responded:
"Austin! What a nice review, thank you! We love having you insured here and we are always glad to answer any of your questions. We treat our customers with respect, and as you know we get to know them! You are never just a number at our office! "
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Andrea Griffin

December 26, 2024

5  out of  5
rating by Andrea Griffin
"We work with Amanda and highly recommend this State Farm office! Amanda must be a magician because she always gets us the best rate and policies on our investment properties!"
We responded:
"Andrea, thank you!!! Amanda is great at taking the time to really work through the details, and yes that gets customers the best rate and the coverage that they actually need. Thank you so much for sharing your experience. I’m going to share this review with her because it will make her day! We appreciate you! "
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Tyrone Anderson

December 18, 2024

5  out of  5
rating by Tyrone Anderson
"I had an excellent experience working with Jayde at Megan Imel's State Farm Insurance! She was incredibly knowledgeable, friendly, and patient as she helped me set up the "Drive Safe & Save" beacon. Jayde made the process seamless and took the time to answer all my questions, ensuring I felt confident using the program. It’s clear she truly cares about providing outstanding customer service. I highly recommend Megan Imel’s State Farm team, and a special shoutout to Jayde for going above and beyond! Thank you for such a positive experience!"
We responded:
"Tyrone, Thank you so much for leaving a review for Jayde! You are absolutely right, she really is the best at explaining things and being diligent! She really does care so much. And we appreciate you so much for being a loyal customer! -Megan"
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Dundri Osborne

December 18, 2024

5  out of  5
rating by Dundri Osborne
"Excellent service provided!"
We responded:
"Dundri! I am so glad we met your expectations! Thank you for choosing our agency for your insurance. I know Amanda also really enjoyed getting to know you. "